CUSTOMER SERVICE

request a quote
  • Choose Murano glass chandelier that interests you, the number of lights, the dimensions, the colors decorations. View our catalog with over 260 models.
  • Send a request for price using the form you find on each product webpage.
  • Remenber you can ask as may request for price as you like.
  • Within a few hours you will receive an email with attached PDF file estimate with the conditions of sale and the best price on the market.
  • By purchasing directly from our factory you'll get rid of all commercial chain costs (agents, dealers, retailers, web-reseller, etc.) And gain a considerable saving on the market price.
  • Customize the chandelier as desired to fits perfectly your project.
  • By phone calling +39 041 8520310
how to buy a murano chandelier
  • Confirming the purchase of the chandelier using the data find in estimate PDF file you received.
  • Choose how to pay using the discounts provided in the estimate.
  • Call the +39 041 8520310 to get all purchase information you want.
  • Order will be confirmed by Bottega Veneziana immediately and passed quickly to production.
  • Delivery will take place in 30 working days. For fastest deliveries please call us +39 041 8520310.
delivery policy
  • The average lead time is 30 working days.
  • Time is calculated by taking the average time needed to produce chandeliers daily. Remember that a Murano Glass Chandelier is completely handmade
  • For fastest deliveries please call us +39 041 8520310 or email us.
  • Delivery is made by major international carriers (FEDEX, DHL, TNT, etc.).
  • Each shipment is 100% insured.
  • The chandelier is packed disassembled - excluding the central part that is already assembled and wired according to the specifications of the country of destination.
  • The packaging of the chandelier is made with a strong triple cardboard box. On demand we supply wooden crate.
  • Every single piece of the chandelier is inserted inside a thick polystyrene box to avoide damages.
  • The box is sealed. Measuring 75x35x55cm and weighs 12Kg.
warranty
  • Each chandelier comes with its own certificate of authenticity and warranty.
  • The warranty covers the chandelier from defects and evident flaws.
  • But remember that these are products made entirely by hand.
  • The small differences, in the case of Murano chandeliers, indicate the originality of the product.
spare parts
  • Each chandelier has 1/2 spare parts.
  • In classic chandeliers they are flowers or leaves.
  • In modern chandeliers sometimes the cups or arms.
  • We guarantee over time the supply of any spare parts by simple request via email.
assembly info
  • The assembly and installation is quite easy.
  • We provide - via email - simple photographic instructions for the installation of the chandelier.
  • Please call +39 041 8520310 to get all the information you need.
  • Where the supplies are for more chandeliers will provide delivery and installation with our staff.